Businesses invest in business continuity due to several reasons including survival and compliance. If your industry is subject to government oversight which has dire implications of unpleasant sanctions should disaster strike, then you have to invest in it. You can consider doing it in-house or seek a professional consultant’s help. Hiring a professional consultant is far more advantageous given that they tend to be more skilled in interpreting, tailoring and applying all those standards, experienced and can ease the burden so that the management can concentrate on the daily core business of delivering the product to the customer. Therefore vetting and hiring such consultant would be appropriate regardless of in-house experience depending on what the organization needs and its level of confidence in its preparedness to cope with an interruption in its business. You should consider the below things when making the best business continuity consulting firm.
Seek references. A reference list of at least five previous clients will help you in making the best selection. Although some businesses may prevent the consultant from listing that business as reference a consultant’s hesitancy to produce references is definitely a red flag. References helps greatly to checking whether there is timeliness in meeting milestones as well as goals, quality service provision, the overall customer service and much more. This means that you gain an in-depth understanding of how the consulting firm works and therefore know what to expect from them. You are in a position to make a better and informed decision based on such provided information.
Experience in the type of business. Small business continuity consulting firms usually focus on one single type of business. However the best one should have experience in your industry vertical. This experience adds to their knowledge and skill levels meaning that they have a perfect understanding of how the business works, what its customers expect, what business processes are vital to health and continuance of the business. In addition the many years in such service provision, makes them able to offer expert advice to such customers that highly benefits in the long-run business performance.
A clear statement of pricing as well as billing policies. You should look for a contracted price that includes everything the consultant will deliver but no more. Low prices should be avoided given that it could result in substandard consultant service. There is need to compare the consultant’s cost quotations with what you would have to spend on in-house resources like equipment, software , training as well as time. The fact that you want best pricing that does not sacrifice quality its essential to compare what several consultants are charging for such service provision before coming to a conclusion which is best for selection.
Time factor. An experienced consultant will be able to complete the project on a timeline no quicker or slower than the client’s ability to review the documents, make decisions and provide interview and testing. This therefore requires you to look for previous clients testimonials on timeliness of delivery as this will help you choose one that delivers within the required timeline.